I was very accommodating with Norton. I helped him with the project even though I did not have to and even paid him 3/4 of the fee although he did not finish the job. I had to provide him with the basics such as screws and brackets for installing a countertop. Imagine that, taking on a job to install a kitchen cabinet countertop and not bringing screws and brackets. He did not have wood filler to fill in the joint marks and his caulking is amateurish at best. He installed the faucet the other way round and the tap for the dishwasher which he installed sprays water when turned on. On top of all this, he caused a gas leak when installing the stove into the cabinet which caused me lots of grief, 400+ euros in repairs and a freezing weekend without hot water and heat as PortGas do not work over the weekend. Getting him to return to rectify his mistakes is another thing as he is constantly busy. If you value your sanity, stay away from this guy.
A répondu à BRIEN D. 20. mars 2024
I'm sorry, but you weren't flexible with Norton, don't act like a victim to be recognized for what happened, just because you're a customer. 1. You asked to replace a kitchen counter, make the cut for the sink, make the cut for the stovetop, and install the skirting boards and cut some iron pipes and the price for my work would be 250 euros and you agreed, and I offered silicone glue. 2. When I arrived at the location, I removed the old sink and then the old baseboards. When I went to remove the stovetop, I carefully checked the gas pipe that connected to the stove to see if everything was OK, and I noticed that the gas pipe was old and broken. and almost damaged, and I called your attention as we did to the gas pipe and you said you were going to turn off the gas so I could continue my work, and I did. 3. When I was preparing the measurements for cutting the sink and the hob, I told you to stop to make a 4cm long cut from the top to make the skirting boards because you hadn't bought them, I spent time there making the cuts, while cut the 4cm width for the skirting boards, you noticed that it would be too thick so you asked for 2cm to be removed. (I spent a lot of time on this and wasn't prepared to spend so much time on that work) 4. I installed the sink, installed the sink, installed the tap, the stovetop and dishwasher. 5. When installing the hob, I showed that there was a gas leak because the pipe was already broken and you turned off the gas again and said that maybe you were going to switch from a gas stove to an electric stove, I said OK. 6. Then I cut all the irons straight 7. In the middle of work you asked me to go and analyze the locks on the doors of the whole house which were damaged and I had to stop and analyze them, then when I got tired of it with you I said that this was not in our budget and that you had to pay more. 8. Then, when I was almost finished installing the skirting boards, you asked me to go and assemble a ladder for your cat and that you would pay me another 20 euros and I went there to assemble it. 9. I started work at 9:30 in the morning and left at 10:00 pm because you were always adding things and left with 200 euros and didn't pay anything else. 10. I left the machine and the machine well connected and showed it working. 11. And the only thing left to install that wasn't in our budget was another 50cm piece of skirting and grouting the small holes. 12. And in the middle of the afternoon I asked you for money to buy putty and you didn't want to give it. 13. Materials you were the one who had to provide, not me, I'm not going to buy materials to put in other people's homes. 14. In front of the drawers, you had asked to re-tighten them, and not to glue all the drawers together. 15. Considering the 400 euros you paid for the gas repair, it's not my problem because I warned you beforehand about the gas pipe, and maybe they charged 400 euros because you're certainly there demanding more things. 16. NOTE: Tips I give to technicians who carry out estimated services, pay attention when giving a quote to a customer and during the service they start to add more things to take advantage of the situation. 17. BRIEN IT'S NOT WITH THIS CRITICISM HERE THAT YOU THINK YOU'RE GOING TO TAKE ME DOWN JUST BECAUSE YOU'RE A CUSTOMER, AND YOU THINK THE CUSTOMER IS PAYING AND IS ALWAYS RIGHT. AND I'M NOT GOING TO COME BACK TO YOUR HOUSE BECAUSE MY WORK THAT I WENT THERE TO DO WAS COMPLETED IT JUST WASN'T COMPLETED THAT'S WHAT YOU WAS ADDING AND THEN DO ME THE FAVOR OF SENDING ME THE 70 EUROS FOR THE REST OF MY SERVICE OKAY, AND THEN YOU CAN GO COMPLAIN WHEREVER YOU WANT BECAUSE I AM WILLING TO FACE CONSEQUENCES.
