Miguel

Services offered by Miguel in Lisboa

Miguel Angel Urbaez Nino
Lisbon, Portugal
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Dear,
I am writing to express my interest in joining your team. I am a professional with a solid
background in customer service, sales, team supervision, and travel assistance. With a
degree in Business Administration from José María Vargas University (Venezuela), I have
honed strong skills in managing customer relationships and effective problem-solving
through my previous roles in customer service and sales.
Throughout my career, I have had the opportunity to acquire and develop competencies in
several key areas that I believe would be valuable to your company:
● Financial Management and Entrepreneurship: Completed a course with BBVA
Provincial Foundation in Venezuela, covering financial planning, resource
management, and personal finance optimisation.
● Reservation Systems: Experienced in major booking systems, including Amadeus,
Sabre, and Galileo, handling flight reservations and delivering customer support.
● CRM Platforms: Proficient in CRM platforms such as Salesforce, Zendesk, and
HubSpot, with experience integrating call centre software (e.g., Five9, Avaya, and
Talkdesk) to enhance customer support.
● Solar Panel Calculation: Training in solar energy systems, including the use of
software such as PVsyst and Aurora Solar to calculate energy needs and optimise
solar panel setups based on roof specifics and sunlight orientation.
● Office Tools: Advanced proficiency in Excel and the Office Suite (Word, Excel, and
PowerPoint).
● Design Tools: Advanced skills in Adobe Photoshop, InDesign, Illustrator, Lightroom,
Adobe Acrobat Pro, and Bridge.
● Web Development: Knowledge of responsive web design using HTML and CSS.
I am also fluent in English, allowing me to work effectively in international environments and
with clients from diverse backgrounds.
On a personal level, I am committed to continuous professional growth and am currently
focused on refining my skills to contribute effectively to any team. I also have experience
managing small businesses, which has taught me the value of organised and results-driven
work.
I am available for an interview to discuss how I can contribute to your company's success.
Thank you for your time and consideration, and I look forward to the opportunity to bring my
expertise to your team.
Yours sincerely,
Miguel Angel Urbaez Nino